Below you will find a list of our most frequently asked questions.
The SOAS Office is open Monday through Friday, 8:30am to 5:30pm. We are not open on the weekends.
Authorized Signers for each new school year can be nominated during the registration process. Once confirmed by CCI, the Primary Contact will receive an email with a link to do this. They must nominate at least 3 members. Advisors cannot be Authorized Signers. After registration, you will be able to manage your own Signers through the Finance Dashboard.
There are three main ways to book rooms: free Mason classrooms can be reserved online by Authorized Signers, rooms in the Unions can be booked by contacting University Unions Event Services, or fill out an LSA Room Request Ticket online. SOAS will not give out availability for Mason classrooms over the phone and does not have the ability to check availability on other LSA rooms or Union rooms. More information on LSA room reservations.
Authorized Signers are able to access this information on the Finance Dashboard once they have logged in. Once logged in, your balance can be seen on the right. To see all of your transactions, click on “Statement of Activity.”
Your Project/Grant number, or PG, starts with either a “C” or a “U” followed by six digits. A shortcode is a six-digit number beginning with a “9.” You can think of these numbers as your account numbers, they help identify your group specifically. Do not share this information. Your PG and shortcode can be found in the top left of your organization’s Finance Dashboard. Other University units will require this information when working with them.
First, your group needs to be registered. Once CCI approves your registration, they will provide the Primary Contact with a link to the Signer Management System. The Primary Contact then assigns at least three individuals to become Signers, you cannot nominate an advisor as a Signer. An email is sent to those individuals to agree to the terms. Once at least three people have agreed, SOAS moves over the new Signers and removes last year’s signers.
If you’ve already done this step and have your initial three Signers, current Authorized Signers can add/remove Signers on the right-hand side of the Finance Dashboard.
Pending appropriate documentation, Reimbursements typically take about 3-5 business days. For specific information regarding required documentation, you can check out this article.
To make a change to your Purchase Request, log into the Dashboard and click on the "Check eForm Status" link under your group. This will bring you to CaseConnect where you'll be able to see all of your submitted Purchase Requests. Click on the appropriate case then use the paper clip icon in the upper-right to attach a document. You can also drag and drop a file to the gray bar across the top of the page. If you need edit the address or amount, you can find your case and leave a comment in the "additional comment" section. Please keep in mind that if the status of your Purchase Request is complete or resolved, we are unable to make edits at that point. You can check with our office and we'll help you resolve any issues.